Takealot - Just don't.

I ordered a 3 panel gas heater. As I didn't have gas at the time, i left it in the box unopened, until two weeks later, and upon opening it I saw it was damaged. I logged a return as a damaged item, the return was accepted, went through the return eligibility step as it was confirmed. A week later they informed me, the return was denied as it was out of the 7 day return policy for damaged goods (Why accept it back then in the first place, and how did it pass the return eligibility step?). They asked me for a delivery address through email, I provided it and told me it will be delivered soon. That coming Friday I received an email stating the parcel was delivered to me, I phoned and told them that I didn't receive anything, apparently they delivered it in the wrong province, North West, and not in Cape Town as requested. They told me it was a mistake on their side, it will take 2 - 3 days to get it back to the warehouse and then it will be sent to me. The heater have been in their possession since 29 April and today is 21st of May. Now they have stopped responding to emails and they just keep logging tickets and escalations when I try to phone them.