Takealot just do their own thing

Logging a ticket with Takealot is a waste of time!! Heaven know whatta hell they do, but they do not ever solve an issue. When you log a ticket, it says will attend to it within 24-48 hours. After 3 days your ticket still sits there and nothing ever get resolved. Place an order on Thursday morning (which said "get it tomorrow"), so I put my wife's work address (will be delivered mos on Friday). Only AFTER concluding the transaction, it says "delivery on Saturday". Then I immediately phoned and logged a ticket to have the address changed to the home address, and to complain about the "next day" that suddenly is now 2 days. I don't know you just waste your time to log a ticket or to phone them about an issue, they just do their own thing and you must just wait forever. I am not impressed with them!