FS
Firefox S
1 reviews | Active since May 2020
18 May 2020, 18:49
Takealot - item ordered then cancelled due to no stock - item still available at much higher price?
Takealot - item ordered then cancelled due to no stock - item still available at much higher price? I ordered and paid for a gaming chair from Takealot on 15 May 2020. I received an email stating that order was cancelled due to no stock. I phoned the call center and they confirmed the above.
The exact same item is still available, but at a much higher price?
I could even add the item to my orders?
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Replies (1)FS
Firefox S's updateReviewer Update
20 May 2020, 10:05This is the reply I received which is by no means acceptable - I did not pay the supplier - my contract is with Takealot - Takealot advertised the gaming chair, I accepted and paid Takealot - not any supplier?
I can't begin to describe how sorry I am for the service you've been provided and by no means necessary, is this a true reflection of what Takealot has to offer.
I acknowledge that the matter has caused frustration and an inconvenience to you and I understand that an apology does not correct the situation
As for the experience that you have encountered, we will attend to the matter in-house and follow a process to ensure that this does not happen moving forward. We acknowledge that we have failed you and appreciate your feedback as it will assist us in improving these areas of our business.
Once again I humbly apologise if you felt ill-treated in any way as it is never our intention and I truly hope we can turn the experience around for you in the near future. We at Takealot.com always strive to provide nothing short of "smile guaranteed" service and I am 100% confident we will give you that type of experience if you continue to shop with us.
We know what it feels like to be waiting for a resolution to your problem, and we are sorry we put you in this situation. We are lucky to have you as a Takealot customer and this afternoon, we did not live up to our end of the relationship.
I Have, however, escalated the matter to the seller and they have gotten back to me. We are, regrettably, unable to honour the price that you had purchased the chair and advise that you try buying it at the new price.
To help with this matter, we have done a full analysis of this issue, the root cause (pricing error), the impact (bad customer service), and how to prevent this from happening again in future.
I Have, however, escalated the matter to the seller and they have gotten back to me. We, regrettably, are unable to sell
"The supplier had to be contacted as they set their own prices and they are the ones who have adjusted the prices on the website.
We are definitely looking at ways we can provide a better service to our customers daily and it's our customers' feedback that leads us in the right direction.
I hope this does not hinder your relationship with us as we value as a customer.
Once again please accept our sincere apologies. "
I
I can't begin to describe how sorry I am for the service you've been provided and by no means necessary, is this a true reflection of what Takealot has to offer.
I acknowledge that the matter has caused frustration and an inconvenience to you and I understand that an apology does not correct the situation
As for the experience that you have encountered, we will attend to the matter in-house and follow a process to ensure that this does not happen moving forward. We acknowledge that we have failed you and appreciate your feedback as it will assist us in improving these areas of our business.
Once again I humbly apologise if you felt ill-treated in any way as it is never our intention and I truly hope we can turn the experience around for you in the near future. We at Takealot.com always strive to provide nothing short of "smile guaranteed" service and I am 100% confident we will give you that type of experience if you continue to shop with us.
We know what it feels like to be waiting for a resolution to your problem, and we are sorry we put you in this situation. We are lucky to have you as a Takealot customer and this afternoon, we did not live up to our end of the relationship.
I Have, however, escalated the matter to the seller and they have gotten back to me. We are, regrettably, unable to honour the price that you had purchased the chair and advise that you try buying it at the new price.
To help with this matter, we have done a full analysis of this issue, the root cause (pricing error), the impact (bad customer service), and how to prevent this from happening again in future.
I Have, however, escalated the matter to the seller and they have gotten back to me. We, regrettably, are unable to sell
"The supplier had to be contacted as they set their own prices and they are the ones who have adjusted the prices on the website.
We are definitely looking at ways we can provide a better service to our customers daily and it's our customers' feedback that leads us in the right direction.
I hope this does not hinder your relationship with us as we value as a customer.
Once again please accept our sincere apologies. "
I
FS
Firefox S's update20 May 2020, 10:05
Reviewer Update
This is the reply I received which is by no means acceptable - I did not pay the supplier - my contract is with Takealot - Takealot advertised the gaming chair, I accepted and paid Takealot - not any supplier?
I can't begin to describe how sorry I am for the service you've been provided and by no means necessary, is this a true reflection of what Takealot has to offer.
I acknowledge that the matter has caused frustration and an inconvenience to you and I understand that an apology does not correct the situation
As for the experience that you have encountered, we will attend to the matter in-house and follow a process to ensure that this does not happen moving forward. We acknowledge that we have failed you and appreciate your feedback as it will assist us in improving these areas of our business.
Once again I humbly apologise if you felt ill-treated in any way as it is never our intention and I truly hope we can turn the experience around for you in the near future. We at Takealot.com always strive to provide nothing short of "smile guaranteed" service and I am 100% confident we will give you that type of experience if you continue to shop with us.
We know what it feels like to be waiting for a resolution to your problem, and we are sorry we put you in this situation. We are lucky to have you as a Takealot customer and this afternoon, we did not live up to our end of the relationship.
I Have, however, escalated the matter to the seller and they have gotten back to me. We are, regrettably, unable to honour the price that you had purchased the chair and advise that you try buying it at the new price.
To help with this matter, we have done a full analysis of this issue, the root cause (pricing error), the impact (bad customer service), and how to prevent this from happening again in future.
I Have, however, escalated the matter to the seller and they have gotten back to me. We, regrettably, are unable to sell
"The supplier had to be contacted as they set their own prices and they are the ones who have adjusted the prices on the website.
We are definitely looking at ways we can provide a better service to our customers daily and it's our customers' feedback that leads us in the right direction.
I hope this does not hinder your relationship with us as we value as a customer.
Once again please accept our sincere apologies. "
I
I can't begin to describe how sorry I am for the service you've been provided and by no means necessary, is this a true reflection of what Takealot has to offer.
I acknowledge that the matter has caused frustration and an inconvenience to you and I understand that an apology does not correct the situation
As for the experience that you have encountered, we will attend to the matter in-house and follow a process to ensure that this does not happen moving forward. We acknowledge that we have failed you and appreciate your feedback as it will assist us in improving these areas of our business.
Once again I humbly apologise if you felt ill-treated in any way as it is never our intention and I truly hope we can turn the experience around for you in the near future. We at Takealot.com always strive to provide nothing short of "smile guaranteed" service and I am 100% confident we will give you that type of experience if you continue to shop with us.
We know what it feels like to be waiting for a resolution to your problem, and we are sorry we put you in this situation. We are lucky to have you as a Takealot customer and this afternoon, we did not live up to our end of the relationship.
I Have, however, escalated the matter to the seller and they have gotten back to me. We are, regrettably, unable to honour the price that you had purchased the chair and advise that you try buying it at the new price.
To help with this matter, we have done a full analysis of this issue, the root cause (pricing error), the impact (bad customer service), and how to prevent this from happening again in future.
I Have, however, escalated the matter to the seller and they have gotten back to me. We, regrettably, are unable to sell
"The supplier had to be contacted as they set their own prices and they are the ones who have adjusted the prices on the website.
We are definitely looking at ways we can provide a better service to our customers daily and it's our customers' feedback that leads us in the right direction.
I hope this does not hinder your relationship with us as we value as a customer.
Once again please accept our sincere apologies. "
I