1 reviews | Active since Nov 2013
TAKEALOT IS VERY QUICK TO TAKE YOUR MONEY!!
My original order was placed with Takealot at the end of Nov. Confirmation was rec but by about the middle of December when it had still not arrived, I phoned Takealot only to be told that one item was out of stock and the other a Cd (Andrea Bocelli - Cinema) was still on order. A parcel arrived a few days later - but the wrong Bocelli CD - I contacted Takealot and the CD was returned. The original item which was out of stock was credited to my account less the R100 voucher I had taken off the the original order. I queried this and was eventually refunded the R100.<br> Now with the incorrect CD going back to them, I was only credited and refunded R73 instead of the R173.<br> Numerous emails to Takealot and a different call centre agent each time, the issue remains that I have a voucher of R100 which they refuse to refund me with. The R100 voucher came off a total of R842 (being my original order) I was phoned by the call centre last week and I requested that I speak to a supervisor to sort out the problem. I told this lady that if they were not prepared to refund me, I would be quite happy to use the voucher if the courier charge was waived. Still no response! Bad bad Service!
We sincerely apologise for the negative experience you had with us recently. Thank you for taking Maxine from our complaints teams call today and allowing her to get this matter resolved as quickly as possible.
We have addressed the issue with the parties responsible and your request has been concluded accordingly.
Regards
Takealot.com
We sincerely apologise for the negative experience you had with us recently. Thank you for taking Maxine from our complaints teams call today and allowing her to get this matter resolved as quickly as possible.
We have addressed the issue with the parties responsible and your request has been concluded accordingly.
Regards
Takealot.com
