Takealot is very business!!!

Bought items which were expected to be delivered in about a week, 2 orders(***1 and ***2) for 3d wall paper, more details below. They sent me sms's that my first order is scheduled for delivery. The Mr Delivery guy delivers a brown bag to me. I am then told that I have to log a return. So I do that. I am then told that the item is no longer in stock. I decided to check online and guess what, there it is advertised as in stock(Heartdeco 3d wallpaper from Monthly Madness, have screen shots to prove).

They then send a message that my second order is on the way, and again I get a bag and then told to log a return again. I would like takealot to explain how you manage to pack the wrong items twice, say that you don't have stock when your staff confirmed that there is, and if you don't have the item, what are you delivering in the first place. Your software systems and processes sounds very broken to me, in fact I would call it DODGEY.

After chatting with agents many times I am told that there is no stock, then they would say there is stock and we repeat this dance a few times. The most frustrating thing is dealing with so many different people who don't know what is going on, and you have to continuously explain the story to them over and over again before they catch on. They wont reply on email, nor phone you back, instead its this constant emailing, with this annoying support system that they have in place which I believe is going to be part of the reason this company burns, its completely retarded how it works and how takealot finds it acceptable to treat people. They then proceeded to do all sorts of weird things with my orders like splitting it up and trying to deliver portions of them. crediting others, its a complete joke what these geniuses are doing, my orders page now has 6 orders derived from the initial 2, very confusing and messy and complicated(ie. stupid). Their own support staff ended up agreeing how complicated it was, even for them to understand something so simple. If you have stock, then you allocate it to an order and deliver, it's not science by any means. At one point I was also asked for proof of payment and after giving them a piece of my mind about that, it was miraculously not an issue anymore!!!

After weeks of back and forth, they say they will credit me. This really upset me obviously, I told them that wont work because how can you take my money, not supply anything to me, give me hellish service and then try to hold my money hostage and force me to still shop there, you got to have some kind of nerve to suggest that to me. They are either quite clueless or arrogant to quote me on their policies that it falls outside of their 72 hour returns policy but that they are making a plan for me. Haha, they think they are doing me a favor after what they put me through, jackasses! Communication is a huge issue, they are completely out of sync with even themeselves. They constantly email you from these odd email address and will never call you when you request them to. When you phone their 087 - 362 - 7666 you have to wait a long time for service(at the time of writing this, i have been waiting for 50 minutes, good job there guys). They force you to communicate in a way which allows them to hide behind emails making it hard for you to get any responses and renders your ability to follow up on matters void. Feels like reports to managers to show how many tickets are resolved are more important than good customer services.

I am still awaiting for my money to be refunded back to me, next step will be to escalate to my attorneys, takealot is a really poorly designed business in terms of online shopping. Their systems, their processes, their management seems completely broken to me, and with their support which relies on this, is clearly failing.

Another frustrating ***** part of their business is with regards to their website. They state that I signed for the goods delivered, but rest assured that I never signed for anything period. Is this not a security risk? It gives the impression that I received the goods and was happy with it. I remember seeing the delivery guy literally before even taking out the goods of his box and handing it to me, signing for it on my behalf, W T F? I will never support takealot again. It a company that provides an easy way to take your money, but good luck with anything else after that. Its a ***** business to me.