Takealot is useless at refunding!! Stay away from takealot

Purchased a cream coloured hanging chair with pillow. I needed it the next day and paid R95 extra. They delivered a damaged BLACK chair with no pillow. I called immediately, advised the lady because this is not my mistake they need to send the cream chair upon collection of the black chair. She declined as its not polic and they need to assess and let me know of the outcome. This was not an order i placed wrongfully but i have to pay the price- they lack in quality control and does absolutely nothing for the customer . I had to wait for the refund process to replace the item. I told her to then just cancel it - they still short paid my item and did not refund the R95 after i had to wait 8 days for a refund. I will NOT use takealot again. This has been happening more frequently.