AE
ABDUL-KADER EBRAHIM
1 reviews | Active since Jun 2015
16 Nov 2015, 17:51
takealot is unfair
Order number *** I call in totakealot call center I tell the agent that I ordered this phone a month a go. An the phone is fine just the charger stopped working and he tells me I need return the whole phone back to take a lot that is unfair cz then wat to I ues then were as take a lot can just replace the charger and take the one that is not working back if this is how it works on take a lot when bying a phone then its better if I by my stuff form loot online shop cz they r not like this and the guy was not helpful at all get back to me urgent cz I can't send the whole phone back then wat do I ues that's is unfair and unacceptable Form TAKEALOT order number ***
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takealot.com's replyOfficial
16 Nov 2015, 19:14Hello abdul191822,
We're sorry to hear you feel this way, but this is the requirement if you wish to take us up on our returns offer. As per our policy you can log a return on your takealot account should you suspect that the product you received is defective. We'll then make the necessary arrangements to have the item collected from you free of charge and submit it to our returns team to assess. If the return is accepted and the item deemed faulty our returns team will be in touch with you to discuss the available options to either replace, repair or refund the product. You're also required to provide all accessories that were sold with the defective item when you return it to us - regardless of whether you request a repair / replacement or a refund.
Our complaints team will be in touch with you shortly to go over the details of our returns policy should you have any further questions and to assist you in making the necessary arrangements should you wish to take us up on this offer.
Kind Regards,
takealot.com
We're sorry to hear you feel this way, but this is the requirement if you wish to take us up on our returns offer. As per our policy you can log a return on your takealot account should you suspect that the product you received is defective. We'll then make the necessary arrangements to have the item collected from you free of charge and submit it to our returns team to assess. If the return is accepted and the item deemed faulty our returns team will be in touch with you to discuss the available options to either replace, repair or refund the product. You're also required to provide all accessories that were sold with the defective item when you return it to us - regardless of whether you request a repair / replacement or a refund.
Our complaints team will be in touch with you shortly to go over the details of our returns policy should you have any further questions and to assist you in making the necessary arrangements should you wish to take us up on this offer.
Kind Regards,
takealot.com
takealot.com's reply16 Nov 2015, 19:14
Official
Hello abdul191822,
We're sorry to hear you feel this way, but this is the requirement if you wish to take us up on our returns offer. As per our policy you can log a return on your takealot account should you suspect that the product you received is defective. We'll then make the necessary arrangements to have the item collected from you free of charge and submit it to our returns team to assess. If the return is accepted and the item deemed faulty our returns team will be in touch with you to discuss the available options to either replace, repair or refund the product. You're also required to provide all accessories that were sold with the defective item when you return it to us - regardless of whether you request a repair / replacement or a refund.
Our complaints team will be in touch with you shortly to go over the details of our returns policy should you have any further questions and to assist you in making the necessary arrangements should you wish to take us up on this offer.
Kind Regards,
takealot.com
We're sorry to hear you feel this way, but this is the requirement if you wish to take us up on our returns offer. As per our policy you can log a return on your takealot account should you suspect that the product you received is defective. We'll then make the necessary arrangements to have the item collected from you free of charge and submit it to our returns team to assess. If the return is accepted and the item deemed faulty our returns team will be in touch with you to discuss the available options to either replace, repair or refund the product. You're also required to provide all accessories that were sold with the defective item when you return it to us - regardless of whether you request a repair / replacement or a refund.
Our complaints team will be in touch with you shortly to go over the details of our returns policy should you have any further questions and to assist you in making the necessary arrangements should you wish to take us up on this offer.
Kind Regards,
takealot.com