TAKEALOT IS UNCARING AND *********

I purchased a tablet from Takealot. It was on special at a very good price and contained features that appealed to me. It was delivered on 20 October 2022 and opened on 21 October 2022. From the outset, it was defective. I returned it to Takealot on 25 October 2022 with a replacement request. On 28 October 2022, I received a notice from Takealot that the tablet could not be repaired and that the purchase price would be credited to my account as no replacement stock was available. I immediately went onto their website and found exactly the same tablet, but obviously at a much higher price. I talked to one of their consultants, who made the excuse that the defective tablet was from another supplier who does not sell them anymore, and that the defective tablet could not be replaced by one from another supplier. I referred her to Takealot's Returns Policy, which does not contain any wording to this effect, but simply states as follows: "We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement)". I chose for the tablet to be repaired or replaced replaced, and they had the same tablet in stock. In terms of their own policy, they should have replaced the defective tablet. BE WARNED - Takealot is ************ and do not care about their customers. If you buy from them, you do so at your peril, as they do not adhere to their own fine print.