Takealot is trying to dodge responsibility of a return and going against their own return policy!!! QUITE PATHETIC

I purchased a TV Stand 1800: Natura Series on the 6th of December 2023 which was delivered on the 09th of December 2023. On the 17th of December 2023 I logged a return of the product as the tv stand is not up to my expectations. It can barely hold a few items securely on the unit which is quite unsafe and a hazard. The unit was fetched from my property on the 20th of December 2023 with all accessories and packaging. On the 21st of December 2023 I received an email at 17:00 which states that the return has been refused / rejected on the basis of the unit not returned unassembled in the original packaging. I did advise the agent Yolanda Mka that it would be quite difficult to disassemble a tv unit without damaging the product as it was nailed together as per the instructions and was returned with the original packaging initially. I agreed to try my best to take it apart without damaging the product so it can be put back into the box and return back to Takealot. An alternative that I offered was to drive to the Takealot warehouse/offices to disassemble the unit and put it back into the box, on the 22nd of December I did a follow up to no avail from Yolanda Mka. 23rd of December at 15:08 I received an email from Akilah K advising that the unit has been shipped back to me, included on the body of the email was “Once you receive the item back, based on the description you have provided please log a return as damaged and defective or not what I ordered so that the quality of the item can be reviewed. Additionally, before the item is collected from you please ensure that this item is disassembled as the warehouse will decline the item if it is received assembled.” The 10th of January 2024 at 11:23 the courier company Dawn Wing came through to bring me the wall unit back from Takealot to which was sent without the “original packaging”. I immediately tried to get into contact with Akilah K to advise that the reason for the declinature of my return was the item was not sent in its original packaging? And now the product is being returned back to me without the packaging? I refused acceptance of the item without confirmation or reason from Takealot. Akilah K responded on the 10th of January 2024 at 14:32 advising for me to please allow some time while its being escalated. On the 30th of January 2024 at 08:54 I did another follow up with Akilah K regarding the escalation to no avail and this time received a response from Ainslie S at 12:22 on the 30th of January 2024 advising to please allow a moment to follow up with the relevant team. 12th February 2024 at 15:16 another follow up with Ainslie S on the resolution as its been around 2 months from the initial request. The 13th of February 2024 at 13:56 an email from Ainslie S advising that the product has been sent via courier team Fast N Furious within “this week” which according to the waybill / tracking number on Fast N Furious website indicate on the 10th and again on the 12th of February 2024 “We have been notified of your parcel, but we have not taken receipt of your parcel yet” 19th February 2024 “We couldn't complete your delivery. Please expect a call from our Customer Care Team” .No correspondence or updates in this regard provided to me. Now it’s the 11th of March 2024 and I have no wall unit that I paid for neither any update or feedback on the product return? My concerns and correspondence with all the agents at Takealot will the delay in processing / responding not negatively affect my return given the current time period? This has not been addressed nor commented on?? It’s quite a ********** experience dealing with different people making empty promises. Seems like Takealot is just giving me the run around in taking responsibility. According to their return policy “Defective products without the original product packaging can be returned within 6 months of delivery or collection, or within the stipulated warranty period of the relevant product” Seems like Takealot is trying to dodge responsibility of the return and going against their own return policy!!! QUITE PATHETIC ALL I WANT IS TO BE REFUNDED IN FULL FOR MY PURCHASE