Takealot is trying me, vroeg in die jaar nogal

Bought a kettle (red) during black friday frenzi with Takealot. Received it in Dec 2023. Jan/ Feb 2024 while trying to fill it with water the lid came off. I alerted Takealot and was advised that it was still under warranty, and it can be returned. As I loved this kettle I wanted the same back. Imagine my shock this morning I receive an email from a Darlington telling me that my return was declined due to usage. Obviously, I used that kettle that's why the lid came off, duh. I live in a area where our water has kalk (don't know the eng word for kalk). Now I've never had issues with y'all so let's not start now, asseblief. I want the same red kettle with a logged in lid, asb.