Takealot is the worst when it comes to resolving customer complaints and they in the fault because they delivered my parcel to the wrong person

I ordered a gift for a collegue and was delivered to the wrong recepient(order ***). Imagine takealot such a big company can make a mistake of giving the wrong person the parcel? no vetting what so ever. Now I've been told I must wait for the person to replace the items at my expense. Why make the customer wait when they had nothing to do with the mishap? It's been 2weeks now since the incident happened and till now I havent received the parcel. I'm so irritated cause I have to be one that constantly have to call for a follow up. Totally unacceptable at this point I feel ****med!