Takealot is tedious

My experience with Takealot.com is to date unfortunately very unpleasant. - and hugely time consuming. I bought a backpack on the site which I needed by 8 March. I therefore purchased it early in order to ensure I get it in time. Although the initial order process was good, when I received the product it was not the product I ordered. It was a total different colour. They informed me that I will have to return it in order for them to do a credit and then I will have to place a new order. Currently, they have both the product and my money, and does not give me a commitment that I will get the product before I leave. In addition, the product has in the meantime all of a sudden gone up in price and even though it was their mistake, I am not getting a commitment from them that I will get the product at the same price at which I purchased it. When I asked to speak to a manager as I need a solution to get the correct product before I leave, all the managers were in a meeting. There is no escalation process and it leaves the customers hugely frustrated. Needless to say I will share my negative experience with all my friends and family and advise them never to purchase anything through Takealot! The call centre guy hesitantly said he will call me back this afternoon to try and get a solution. So let's see whether this actually happens!