TAKEALOT IS TAKING ADVANTAGE OF CUSTOMERS AND ROBBING US!!!!

I bought a cellphone: Hisense Infinity H40 Rock 128GB Single Sim from takealot.com on the 09 September 2020 from their website.

What made me choose that specific brand handset was that: it was nicely advertised on their website as follows; THE CELLPHONE HAS ONE YEAR FREE LCD SCREEN REPLACEMENT.

I only enjoyed the handset for five months and the screen was damaged.

I logged a return for the handset screen to be fixed as promised/advertised from their website. Then takealot refused to fix the screen and said the handset show physical damages.

MY QUESTION WAS; HOW WOULD THE SCREEN BE REPLACED IF NOT PHYSICALLY DAMAGED.

The handset was booked at takealot on the 05 April 2021 until today I haven't received my handset. Takealot is ROBBING customers ( because they are having my phone and my money). CAN SOMEBODY HELP ME HERE!!!!