Takealot is taking a lot of chances

I have been a customer of takealot for more than 13 years, even when the company was still called taketwo. But I have seen a terrible decline in how service was delivered. Compared to only 3 or 4 years ago their means of resolving a problem has gone from giving a resolution to only apologizing without a resolution.

I have had two consecutive orders in a row now where items were ordered only to be told afterwards be it via e-mail or via messenger in Facebook that items were cancelled because of unavailability.

on the 12th of April I order items and once the items were shipped and only after receiving the items did I notice an item was cancelled. And with absolutely no notification by any means by Takealot, was my account credited and when I followed up, I was told it is because they could not source the item. I accepted it and left it there understanding that it is not entirely their fault but was still upset that a item is displayed on their website but not available.

On the 28th of July I order a set of items where one item was not available but we were at least notified about this the day when they dispatched the ordered items, saying they could not source the item, this has begun to make a trend when ordering that items are not available, why would items be shown on their site if not available? If this is due to the people supplying them not having said item, due communication should take place between Takealot and said supplier.

But today, I drew the line and I am completely dissatisfied with my experience.

On the 31st of July I order various items and again, the SAME trend has followed, even though items are not delivered, I received an e-mail stating the following:

"We're sorry to let you know that we no longer have stock of the below item(s) in your order. We were unable to source the item(s) from our suppliers and have unfortunately had to cancel the item(s) from your order."

And when I went back on their site to look for something else, what do I see? THE EXACT SAME ITEM for a higher price. Takealot is not finding items and now changing item codes displaying exactly the same items but for a higher price, same description and same name.

I have lost so much faith in this company and it has gone from leaders in ordering online, to a "i do not care" attitude.

PATHETIC