Takealot is taking a lot from my small business!

I feel compelled to share my disheartening experience with Takealot's seller portal. When I first joined, I had high hopes that it would be a game-changer for my business, offering access to a wider customer base and accelerating growth. Unfortunately, my optimism quickly turned to frustration as I found myself entangled in a web of deception and obscure expenses, with little to no transparency from this so-called e-commerce store.

Last year October they gave webinars that encouraged small to join them, and presented themselves as a golden opportunity for us to reach more customers. They promised affordable and advantageous services, painting an image of a supportive ecosystem that would nurture our growth and success. But once we signed up, they forgot about us and the help they promised to provide. My business account has been debited for unexplained expenses that leave me confused. My attempts to close the seller portal are met with empty assurances of reimbur*****t or a detailed breakdown of charges, which never materialise. The trust I once had in them has been shattered, and I can't help but feel taken advantage of. Here are some of the charges they've placed on my account but can’t explain to me why: R920 on the 3rd of April. R1380 on June the 28th. And lastly R460 on the 30th of July. Every cent counts for my business, and within a span for 8 months they have taken more than R2000, which is money I can better my business with. To add insult to injury, their customer support is anything but helpful. Instead of addressing my concerns, they coerce me to keep my seller portal open. As an SME owner, every cent counts so Takealot's disregard for my struggles on their platform and their willingness to ignore my cries is disheartening and infuriating. I can't wait for this nightmare to end. To all SMEs let my experience serve as a warning to tread carefully when dealing with Takealot, they will exhaust you with terrible service and even worse following through with their empty promises. I wish I had a better story to tell.