TAKEALOT IS ******** ME

On November 27,2022, I paid R9,299 for an iPhone X 256GB-Space Grey from Takealot. On the 4th of December 2022, the phone arrived flat so I charged it and it went on without requiring me to setup an account and I went straight to the settings to double check the space of the phone (since there was a sticker on the screen which was 64GB) and indeed it was 64GB straight after I called Takealot and told them about this and the lady who was helping me logged a return (MRRN-3VMWR-YRRV) and it was collected on the 6th of December 2022. On the same day (4th), I received an email stating that if they are unable to supply me with the original product I ordered, they will provide me with a full credit or refund. On December 5th, I received an email informing me that they no longer have stock for the item in order to make a replacement. When the warehouse receives the returned item and the evaluation is successful, they'll credit the amount. Should I prefer a refund, I must notify them, and I did respond in favor of the refund. On December 9th, I received an email informing me that my return request had been denied/rejected due to an iCloud account from the device that I needed to remove. I responded that, "I did not configure the device with an iCloud account and told them what happened when I received the phone and that they should look into the iCloud account that is there because it was not mine and a lady who assisted me when I called contacted the Returns Department and informed them of what I said. A response came back that the item was being shipped back to me, and they sincerely apologized for the inconvenience. On the 13th of December 2022, I received an email asking me to provide information about the item I wanted to return, as well as the reason and preferred action (credit or refund). So, I responded on the 14th briefly, not understanding why I was asked the same questions as the first time that, "the phone I ordered iPhone X 256GB, which happened to be the wrong one 64GB. The words translated in Xhosa in the same response translated as follows: I no longer want even the one that was on its way back to me". Then in another email I explained in detail because the lady insisted. On the 15th of December 2022, I received an email stating that another return had been logged (MRRN-Z8VOO-4ROM), to which I responded, "why should I repeat myself am I being ****med or what? and that I had sent an email to one the different assistants that I was not requesting a return, that had already been done and that the item had been processed, and that they must investigate the emails I was sent. I am only requesting for a refund. They ignored this because a driver came/arrived at my house this week to collect the phone, and I informed her that there was no phone and that it had been long collected on December 6, 2022 and she left. Yesterday the 17th an assistant sent me an email that they need all the accessories in order for them to proceed with the return, yet they did not receive the phone because it was long collected and there were no missing items. She claims the following are missing:adapter, USB cable, earphones, password and the phone does not charge. I do have screenshots as proof.