Takealot is pathetic!

I bought two laptops for my sons on 23 June 2020 at a cost of R7943.00 total through Takealot because they were starting online school.

The laptops stopped working in October and I decided to send it back toTakealot to be repaired/replaced, they logged the laptops as returned on 19 October. They declined my request to repair/replace it on 27 October informing me that the defects were caused by the users, which I do not believe because both laptops stopped working. They asked if I would like to collect the laptops or have it delivered and I requested to have it delivered. To date I am still waiting for it to be delivered, I've followed up on numerous occasions and each agent I deal with tells me a different story and they will escalate the query. Eventually an agent informed me that the laptops have been handed over to the courier and it will be delivered last week Wednesday,11 November, I followed up again when it was not delivered and the next agent said last week Friday and then another agent said Monday, 16 November. I emailed them again yesterday and the agent I dealt with said the laptops are still at the Takealot warehouse and it has not been handed over to the courier yet. I requested a full refund and they have ignored my request for a refund. I've been a loyal customer of Takealot for many years but their service has really gone down the drain and I will continue to spread news about their bad service on every social media platform I can find until they give me my refund.