Takealot is pathetic!

Ok where should I start. Firstly Takealot is impossible to get in touch with the right or same person regarding a issue, there is no continuity.

I have purchased an Hisense Android TV while abroad, and have finally got to use it once I landed back in SA 24 days ago.

The TV wifi keeps disconnecting lately and does not switch on via remote, although it switches off with the remote. I have requested a change out unit as I Am NOT prepared to sit without a TV until their technicians figure out the problem. I have had a similar problem in the past where a laggy non responsive unit while I stayed in Herm****. This unit was way past the 7 day period also as they didn't have same model in stock and replaced with similar value unit. I will not stand for this type of stupidity where if a unit doesn't work I have to bare the brunt by being without a TV until Takealot decides the outcome. I have taken a video and sent it to takealot as to what the issue is. Either send a technician to my house to confirm an issue and supply a replacement unit immediately or send out a replacement unit outright. I'm not allowing Takealot to remove our family entertainment when the problem is theirs. Count that 1 star as 0 BTW.