Takealot is not worth purchasing from!

It's so ironic that you're giving away prizes for a first time reviewer from take.lot when my experience is with them.

So recently I bought my first property, and due to the effects of covid I've been feeling the financial pinch(like many people). That being said, my friends and family have helped me out and gave me money to purchase a fridge. I purchased it from takealot because I heard nice things from my friends. It turns out my experience is the worst retail experience that I've ever received.

They delivered the incorrect fridge. When I told the delivery guys to take the item they said no, that I should keep it and they'll bring the correct item the next day but I have to call the contact Centre which I did. The consultant told me that's the wrong information which is already problem no1. I do an exchange return. Only to see that the entire process is almost 2 weeks.

What upsets me is that I have to constantly call them. Each time I communicating with someone new. They take extremely long to respond yet the Facebook page gets updated often. They first want me to return to the incorrect item(which is unused) to inspect it. Then they will check their inventory and then either credit/refund. Why not check your inventory then send the item and collect this one. I offered to send pictures too. It's not my fault the guys decided they were lazy to not take it with them when I instructed them.

Even though I explain, that they're *****ing the joy from a purchase for my first home. This also means more money spent on takeways, because I can't cook and store food they didn't care.

Instead I get treated as they're doing me a constant favour my even accepting the return. Naturally, they also included the infamous refer to 'T' s & C's'. They keep saying the incorrect item will be collected only to cancel and extended it each time. Which is another inconvenience to me to avail myself or find an alternative to do it.

I then took the liberty of providing them with solutions: Deliver the correct fridge and collect this one simultaneously. Refund my money first because I urgently need a fridge. Or let me keep this one and write off the different for the inconvenience.

That was not suitable for them even though they messed up everything. A manager has yet to pick up the phone and call me.

I purchased my fridge on the 30/09/20, and I'm still not satisfied with the outcome. They want to credit my account after collecting the incorrect fridge instead of refunding me. I understand policies and procedures are in places but if after two weeks you cannot make an exception for a first time client who also spent hundreds of Rands calling you in addition to purchasing this fridge then I don't know.

As a first time client of takealot. This will be my last. This has left a bitter taste in my mouth. I would advise people to visit GAME or MAKRO. I definitely do not recommend using them. Pathetic Service.