TAKEALOT IS NOT REFUNDING

On the 29 September 2024, I bought a dog ramp that was suppose to be "non-slip"....when the item was delivered on 1 October 2024 it was not "non-slip", as all my dogs slide backwards and couldn't walk up the ramp and didn't like it...thank u for falls adverti*****t Takealot..I logged a return and refund on 6 Oct & Takealot collected on 7 Oct. A week later on 14 Oct, Takealot returned the item back to me via couriers without any communication or call and still no refund. I refuse to accept the returned item from the couriers and the couriers left with the item. I've phone the call centre that Monday afternoon and the useless call centre guy said he willl send the query to investigate and I will be contacted....it is now another week & still I haven't received feedback or my refund.WHAT IS HAPPEN ? This is steeling and I am going open a police case! And I WILL NEVER MAKE USE OR BUY ANYTHING FROM TAKEALOT every again!! They the service and their staff is getting useless by the day and try any excuse or delay not to refund me, of which I am in my full right to return the item if I change my mind within the guaranteed period and to request a refund in terms of the provisions in the CPA... Takealot is non-compliance with the CPA and they are willfully doing so without care to customer.