Takealot is its own worst enemy

I've been trying to change my pick up point on the web. No luck. I emailed the zendesk. The first consultant did not even read the email. My call got passed on. Second consultant kept trying to close the call. Its been a week and the call is still not resolved. After having to prove to the Takealot team that the pick up point exists, by using their own website, screenshots, urls, they've simply stopped responding. It's been a WEEK. I've even joined the TakealotMore option. How hard can it be to update a profile with a new pick up point? I have several purchases to make for different staff members. My boss is on my case because I am not completing my procurement tasks. And Takealot just became a big black hole of ineptitude. Guess I will become an Amazon client now.