Takealot is *****ing | Item not deliverd that was paid for

It is now the 5th time logging this query and nobody from Takealot has come back. I've placed and paid for my order on the 21 June 2024 for 13 items. When my order was delivered on Saturday 22 June 2024, 1 of the items was missing and was not included in any of the boxes of my whole order that was delivered. I am missing the following item from my order: Maybelline Fit Me Powder - 120 Classic Ivory Qty: 1 - R 165. To contact Takealot for my missing item is useless, as they said further communication will be done via email....until now...nobody from takealot contacted me via email or telephone to advise what is happening to the item that Takealot never delivered, which I've paid for and now did not receive......THIS IS *****ING