Takealot is grabbing peoples money then do as they please with every step of service delivery

I placed an order on 23 Dec 2017, it was supposed to be delivered on 24 Dec as they had special christmas delivery services available. On 16 Jan, almost a month later noone at takealot can give me any answers as to why their services is *********** at every step, noone cares, then they deliver when they want without even as much as an apology and noone gets taken to book for it. They just keep apologising and making more empty promises and then when they can't meet their promised the client has to run after them to ask why are you not taking service delivery seriously and all you get is I'm sorry but I'll make you more empty promises. Apparently even the managers can't get you in contact with the CEO Kim Reid. So in a nutshell, clients should pay for goods, shut up and wait till the items gets to you eventually and then be grateful that they eventually arrived. I don't believe this is the service they sell to the clients. I can't believe that not one person is this company takes themselves or the clients they service seriously.