Takealot is good but not soo perfect

Takealot is good on anything else but not when they delivered incomplete order. I ordered 3 items come delivery time, the order was delayed but atleast they communicated, frustration came when they delivered incomplete order. They duplicated 1 item, 2 items were missing I was advised by the delivery guy to log a query, which i did within 24hrs. Week after no communication except we are investigating After i sent a followup email they then log a return to be collected from me of the items I said their missing, worse sent a driver to come collect after i told them that the items to be collected were never delivered. As it is, its been 2 weeks after i logged this query, i am sitting with a duplicated item and have no idea whats going to happen to my missing orders.