Takealot is giving online shopping a bad name!

Guaranteed by one of their consultants (Ilhaam Boltman) via e-mail that delivery would take place at my residential address, only to be told that it had been delivered to another address and now my e-mails and "HELP" requests via their website remains unanswered. I ordered and paid on the 16th December and so they had 5 days to get it right? I'd rather purchase from a brick and mortar store and be guaranteed timeous receipt. NASPERS please sort out your subsidiary!