TAKEALOT is failing to reimburse me for credit due, TV which is less than 6 months no longer works

4 weeks ago had an issue where my hisense TV stopped working then i called hisense to assist and they sent a tech to test, he then took it to their lab and it was returned after a week, and in all these stages i was the one calling them for updates. after TV was returned back i was told that its beyond repairs so now i have to wait for Hisense to come over and collect it once its in their possession they will credit, i waited a wee for this to be completed, now i can be credited hence take a lot is not responding with PO from their business partner to produce to hisense so i can be refunded. I'm highly fuming with anger and i need to be compensated for this delay. I