Takealot is *****

Whatever you do, DO NOT buy a TV at Takealot. I bought my elderly parents a TV at Takealot for Christmas during the Black Friday period it was delivered as scheduled and we decided to open it this week because we were waiting to do it once DSTV is installed. Lo and behold when we opened the TV box which by the way did not have sufficient cushioning, the DSTV installer at hand and ready to connect the TV we find the TV screen cracked and the back of the TV dented.

I log a request with Takealot, they collected the TV and today I get an email that I will not get any refund or replacement because I did not report the damage within 7 days. I've explained the reasons why this was not reported within 7 days, we opened the box after 7 days!!!!

When this TV was delivered it took the delivery guys a good 20 minutes to find the box amongst the piles of other boxes which were on top of it. Takealot you cannot expect me to be liable for your carelessness! I REFUSE to accept that!! Your 7 day policy is very selective, you apply it when it suits you. I have returned damaged goods after 7 days without an issue. It is not always possible to open your boxes as soon as you receive them for many reasons. I REPEAT, I will NOT accept that explanation Takealot. My parents need a TV before Christmas!!!!