TAKEALOT IS DISGUSTING!!!!!

Terrible Experience with Takealot & Mellerware Three Defective Blenders

I purchased a Mellerware Stick Blender (1500 ml, 800 W) from Takealot at a discounted price of R599 (original retail R1137). What happened: The first blender broke after one use. Two replacement units were also defective. Over three weeks, I spent countless hours returning items, following procedures, and trying to get a proper resolution.

Takealot’s response: They refuse to refund the original retail price. They only offered a replacement around the price I paid (R599) plus a R100 goodwill credit. They do not acknowledge the repeated failures or the massive inconvenience caused.

My attempt to compromise: I offered to accept a DSP 6-in-1 Stick Blender replacement while keeping the R699 credit, but Takealot’s latest offer was even worse a minimal price waiver of R51, which is insulting considering three defective products and weeks of wasted time. I have escalated this issue to the Consumer Goods and Services Ombud (CGSO) for formal investigation.

Takeaway for other consumers: Be aware of the risk of defective products and poor support when purchasing Mellerware products via Takealot.

Attachments / Evidence: I have photos of the defective blenders and all email correspondence.