Takealot is deteriorating

I used to love online shopping with Takealot, not sure what's going on, the past few months everything seems to be deteriorating! The delivery dates are hardly accurate - products go from shipped to not shipped, available to out of stock and back in a matter of hours, the products are on the site and then disappear in a few hours, the service teams send replies that don't make sense, the collection of returns are with rude and/or delayed drivers. What is going on?? Please fix whatever it is you broke, we don't like it, it's not fun anymore!