Takealot is delaying sending your items for up to 3 weeks!!!

Takealot has a lot to learn about good customer service and satisfaction. For one of the very few companies that have been able to operate under lockdown, their performance has been sub poor standard to say the least.

We ordered a kettle from Takelot on the 6th of May.... It took over 3 weeks to arrive. We were patient as there were challenges to be expected with Lockdown and it's regulations. The kettle, a Russell Hobbs, was faulty. We logged a return with Takealot and it was collected within a couple of days. We then got the notification that the replacement would be shipped in 3 weeks.... So, so far it is going to take 6 weeks to hopefully get a working kettle from Takealot.

I phone the supplier directly - they are able to ship me a unit within 24 hours. So why do Takealot need 3 weeks to deliver our replacement kettle. You are stuffing people around and delaying sendiing them their items while you earn interest on their money...

Disgusting service and you think we will still keep buying from you with kind of service - you should be ashamed of your performance.