Takealot is as bad as the South African Government

On the 12th May I received, after 4 months of frustration, a confirmation email that a product I had purchased and was not up to standard, would be refunded in full to me. The device went in for repair, under warranty. It disappeared under very strange circumstances only to resurface when I took to social media. Device was eventually returned but we were not happy so Takealot apologized telephonically and in writing via an email that they would collect the device and refund. Device has been collected and now I am getting emails saying it's still under consultation, and then tonight I get a notification that the refund will not happen.