Takealot is all they do

Takealot has been giving me the run around since 12 October when they initially told me they can't repair the TV I had returned as the screen was smashed!!! I sent photographs of how the tv looked when it left me and I insisted that their courier had damaged my TV. They have tried and tried to find a loophole and have been avoiding me. They said that the damaged TV would be at their depot on 25 October and they would then process a full refund. I have tried to follow up on their Facebook page but they are now completely ignoring my messages. Absolutely shocking customer service and after sales service. When they did reply to me it was all generic messages and nothing case specific. There are so many other complaints on their site regarding poor customer service. Someone needs to address this with their MD or CEO