Takealot is accountable for bad client service due to the use of Fast an Furious couriers

I have read multiple reviews now about Fast and Furious couriers and it's all with the same baseline. Horrible service. But although you would think that my problem should be with Fast and Furious couriers it most certainly is not. I read reviews on them that dates back as far as two years, so no COVID19 excuse. This means that Takealot is in fact aware of the poor service their customers is receiving from this couriers, yet they are still using them years later, regardless. Therefor this is bad customer service on Takealot's part.

I've placed my order on the 29th of October, and I always make sure that when I order any items that they are in stock. Only one of the items was only in stock at the CPT warehouse whereas the rest of the items was in stock at the JHB warehouse and since I'm situated closer to JHB that's where the CPT parcel will be sent, generally. When I ordered this it stated that my order delivery date will be Fri, 6 Nov 2020 before 17h00. And according to the tracking the parcel has arrived at Fast and Furious courier facility on the 3rd of November at 6h44 already. On Friday 6 Nov I sent an email to Takealot customer support since the status of my order on the tracking as not yet changed since the 3rd. They then informed me that they will be looking into this and get back to me after which they said that unfortunately somehow the parcel got sent to the wrong warehouse and will be delivered on Monday the 9th. On Monday Fast and furious delivery vehicle was at my work place and I asked the driver about my parcel upon which he told me that they are aware of this parcel and confirmed that it has been at their warehouse since the 3rd but they can't deliver it since it's a two part parcel of which they only received one of the parts and is still waiting for Takealot to deliver the other part. After this I rep**** to all the mails I did receive from Takealot regarding my parcel informing them of this conversation asking for more information. I have yet still not received response from them. I also have logged another ticket on Takealot's site asking for feedback and again still no response. Please Takealot solve this ASAP and stop making use of couriers with an extremely bad rep such as Fast and Furious since you are accountable for this negligence of continuing to use this company when you clearly are aware of the poor service.