TAKEALOT IS A ****!!!!!!

TAKEALOT IS A **** !!!!!!!!! I placed and paid thousands of Rands for an order - delivery next day. Delivery only came after 2 days and in my box was a children's book (definitely NOT what I ordered). Immediately called Takealot to be advised that I had to provide proof that I've received the incorrect item and only after they have investigated and collected the alleged incorrect item, will they be able to deliver the correct item. So an item that was suppose to be delivered the next day, was delivered late and now I have to wait 5 to 7 days for them to investigate and only if ok by them can they deliver the correct item or indeed refund my money. The paying client is now being "punished" for their mess. Many phone calls and emails of begging, cursing, yelling, pleading, arguing, threatening etc later and still no item or refund. The drivers are also part of the ces****l. The driver who was suppose to collect the incorrect delivery was asked to show identification. He said he had none. When asked how he drives without his driver's license, he left without the parcel and sent a message saying the collection was delayed and will have to be rescheduled. Makes you wonder ?????? They are not prepared to own up to their mistakes or to ever go the proverbial "extra mile". The excuse is: "it is the system". A very sad bunch of extremely dishonest people. Next day is maybe two days later. They steel what you have paid thousands of rands for and replace it with a book and then expect you to prove that you never got the item that you've paid for. PLEASE BE VERY CAREFUL when dealing with Takealot, you'll be dealing with dishonesty and attitudes of "I'm getting paid at the end of the month, so whether I do my job or not, I'll get paid". Needless to say, the choice is then obvious: Do nothing and get paid anyway...