TAKEALOT IS A ****, POOR SERVICE AND DECEIVING PEOPLE ABOUT THE POOR PRODUCT THEY SELL

To begin with, Takealot do not deserve any rating whatsoever. On 05 August 2023, I purchased Chelsea Corner Sofa-Left Hand-Buffalo Brown with order number #***. The item was on sale for R8450 and delivery fee of R200, therefore the totaol paid was R8650. This item was delivered to my residence on 14 August 2023. At the time of delivery I was not present on deployment due to the nature of my job, however my landlord received the item on my behalf.

Upon my return (beginning of December), I evaluated the product, however what I noticed on the product was shocking. The stitches on the couch were coming off and the couch itself was sinking as if it was a previously used product. I immediately lodged a return with Takealot on 01 December 2023 and the sofa was collected by Takealot delivery team on 03 December 2023.

On 05 December 2023, I received an email from Shivalyn.R (from Takealot) indicating that my return was declined due to their return policy (period of lodging the claim was over 7 days). I contacted Takealot and explained that I was not around during the period on which the item was delivered.

It is prudent to indicate that the item has a warranty which is due to expire in February. On 05 December 2023, I spoke to Ethan.Pa (Takealot) one of the agents who promised that he will escalate the matter to the relevant department and/or person. However, the was no feedback given to me.

Furthermore, I contacted Takealot and on 08 December 2023, I spoke to Logan.S who promised to followup up my query and she indicated that due to the return being repudiated, the item was going to be delivered back to me. I responded with an email to indicate that I need a genuine and thorough evaluation be conducted on the item.

On 09 December 2023, i was contacted by number *** listed as Hlengiwe Ntshiliba, who indicated that they were delivering the same item that I returned. I refused to accept the item as I have not received an feedback from Takealot.

On 11 Dember 2023, I contacted Takealot and I spoke to Sbongile.M who was no help to me at all because she repeated precisely what the previous agent articulated to me. On 20 December 2023, I again contacted Takealot and I spoke to Carrick.W who sought to expedite the matter and give me feedback as soon as possible. Unfortunately, all those efforts also went in vain.

Thereafter, I requested to talk to anyone who is in the management position. However I was told that I cannot call anyone rather someone will contact me. On 27 December 2023, I was contacted by Simbulele.M (Takealot) who indicated that he was a team leader and he was going to assist me to resolve the issue. He indicated that he will contact the warehouse regarding the delivery of the item and contact the manufacturer regarding the warranty and/or repairs. Unfortunately, unti to date I am still waiting for feedback and I have no item with me and my money is not refunded.

On 28 December 2023, I spoke to Amanda.G (Takealot) who wanted me to take and send her a picture of the item, however I indicated to her that I did not have the item in my possession. I could not understand the rational behind as I have indicated numerous times that I did not have the item in my possession and definitely they should be aware of that.

On 09 January 2024, I once again contacted Takealot and I got hold of Keegan.D. I thoroughly explained my concerns and discontent towards the manner on how Takealot in handling my case. He promised to follow-up and see it through that the matter is resolved. Unfortunately, he was unable to assist as well. ON 15 January 2024, I reached out again to Takealot and I spoke to Xola.Z who indicated that the previous colleagues were not doing justice to the matter and he will make sure that this is sorted. To date I am still waiting.

To date I have not received the item, feedback or refund from Takealot. I am being taken from pillar to post by Takealot agent who are no considerable of my airtime, energy and time. I sincerely believe that Takealot is becoming a **** as they are stalling when it come to return resolutions and the thorough evaluation is not being conducted. I suppose they are aware of the poor quality of their products thence they are unable to sort out the matter with urgency.

I have used Takealot numerous times before, and I have laid any complaints against them even though I needed to. I have also referred this matter to Ombudsman (reference number ***) to find amicable solution. I have been begging Takealot to replace the item, however they are not willing to assist. Therefore, i am not longer interested in the item, I just want to be refunded with my money.

Do not buy any furniture in Takealot, it is made of poor quality and should something goes wrong Takealot is unable to take full accountability and responsibility for that item