Takealot is a ****

I ordered a product on takealot on the 6th December 2023…I was then sent communication that I will receive my order on the 27th December. I found this odd because it’s normally 7days turnaround time. I then sent an email asking why I would receive my order soo late. They then quickly changed the delivery date to the 22nd December 2023. When the order arrived one item was damaged in the box, I took a picture and laid a complaint with takealot and requested a full refund. Since then I have been given the runaround regarding my refund.