TAKEALOT is a disaster

Early in December I placed an order for 6 items on line with [URL Removed] Unfortunately 4 of the items didn't fit or were not suitable, I therefore followed the return process online and requested someone collect. As I was going away on holiday I specifically arranged that there was someone at the house to hand over the box of the returned items. After 5 days and several calls and promises to collect the next day, there was still no sign of the appointed courier company. I had so many calls to say they were sorry and emails asking for my opinion of their service, I continued to explain that the return was still waiting for collection and the refund. I've emailed a called over 15 times