TAKEALOT IS A **** / 7K ****** FROM ME

On the 15th March 2024 I got paid my bonus from work.

I then went onto the Takealot app to buy a new TV. Something Ive been meaning to do for the past couple years.

I purchased the new TV as per below confirmation.

I then had to wait for the TV to be delivered as I currently dont have transportation at the moment.

On the 18th March 2024 at 19:30, Takealot came to drop off this so called New TV I bought (My lift club was there at the time, she can testify as a witness to this) so I opened up the box with excitement only to be confused.

The TV was not wrapped or covered in any packaging, the TV screen was damaged beyond repair, the warranty seal at the back was damaged and the screen had been taken out which means that this TV was opened up by someone to be worked on or whatever the case may be. It didnt even come with cables or a remote, so my first thought was, this is a returned TV and Takealot must have got my order mixed up or wrong.

So anyways I logged a return literally 10 minutes after receiving the TV (Please keep in mind that I dont own a Hisense at all.)

The following day that came to come collect it and for some reason it had to go for evaluation back at the warehouse, not sure why as this was not the TV I bought.

After they "evaluated the TV", they then rejected the "return" because it was damaged, didnt have the accessories with it, and its not the same serial number as the TV I bought. They literally said that on email. My point exactly, I never received the TV I bought, R7000 just gone down the drain.

Takealot's customer service is the absolute worst I have ever experienced and I myself work in customer service.

I have called numerous times and sent numerous emails but it seems that Takealot is making this out to be my fault, God knows how.

I have also opened a case with the Consumer Ombudsman.

I even made a post on X (Twitter) about it and they gave the exact same response.

Imagine YOU buy a new TV with your bonus and you get someone else's returned TV ? Not even the same serial number as the TV I bought ? So then where is the actual TV with the correct serial number on? Still at Hisense?

This is not my problem, but Takealot's problem.

We are heading to 3 weeks since I made payment of which I can prove via bank statements, screenshots of the order on the Takealot app etc.

You guys make me feel like im trying to **** you. I feel absolutely depressed about this whole situation that I never want to buy anything online ever again.

Takealot have made this such a horrible experience for me, honest to God.

I doubt I will get my money back. They ****med me. I buy the item, they deliver another item, you log a return and then they just decline after evaluation and that is that.