Takealot is a ****

I ordered a kettle bell and gym mat today paid R95 for same day delivery and I was told delivery will be here by 19;00 it’s 20:12 as I write this and I have not received my damn delivery. So how will my safety be guaranteed if deliveries are even made at 19:00 in the first place? What kind of business is takealot running? All day this person couldn’t deliver my package until 20:00 nothing still? Takealot has failed me I want my money I don’t want stories