TAKEALOT INSOLVENT ??????

Honestly, I really don't know what to think, nor the reasons why Takealot's financial team is behaving aggressively and disrespectfully towards a customer for no reason becoming a very serious, pressing and legitimate question. From the outside, attitudes of this kind would suggest an insolvent company and, certainly, the attitudes in progress would lead to confirm it. In summary: • On February 26, 2023, I purchased an inverter for the amount of R1,199.00. After only a few days of receipt, it started to stop working and, of course, I decided to return it. Accepted the return, Takealot credited me the amount to be used for future purchases REFUSING to refund it to my account. Despite my insistence and having provided them with my bank references more than 10 times in total, to date this amount has not been refunded; • On March 6, 2023, I decided to buy another inverter for the amount of R1,290.00. Immediately after the order, re-reading the description of the item, I realized that it was not what I wanted and I communicated the cancellation of the order. The return was made internally by Takealot and this amount was also credited to me to use for future orders, despite having repeatedly asked for a refund on my debit card or on my current account having provided them with more and more times my bank details. • On the same day, March 6, 2023, I ordered another inverter trusting the data of the same published on Takealot’s website. When the item arrived, I realized that the description of the it did not correspond to the one I received. I immediately challenged it complaining about their misleading advertising of this product by returning it. Also for this reason I explicitly asked for a refund on my debit card or on my current account by providing more and more times my bank details. This amount also appears to have been credited to me for future purchases and never refunded. I have challenged Takealot for the undue appropriation of my sums paid (the total is R4,284.00) but it seems that the company's financial department categorically refuses to reimburse these sums without any reason, despite my insistence. At this point, the question if the company is insolvent and in financial difficulty such as to prevent it from repaying the amounts due to customers becomes legitimate and, in any case, the matter must be resolved immediately as requested.