TakeAlot indirectly accuses me of theft

I ordered 2 soap dispensers. Received them, took 1 out the box, saw it wasn’t what I wanted, put it back in the box & returned the items to a fulfilment centre where a TakeAlot staff member checked & accepted the items. A week later I was told my return was declined as one of the dispensers was missing…anyone with any common sense can see the item was taken out of the box after I handed to a TakeAlot staff member who accepted the return. The alternative is that I (who has spent thousands with TakeAlot ) stole a R300 soap dispenser I no longer wanted, returned only 1 R300 soap dispenser and put myself through all of this for the past month in order to get…????….???….??? I am still waiting for the manager Kiara F. to phone me to resolve this issue as the 4 consultants I’ve dealt with thus far don’t seem interested in resolving the matter. I returned your items as required. All I want is my money back. It seems you have issues with your internal refund process which is not my problem and therefore I should not be impacted.