Takealot *********** support staff

What a rat race with Takealot's *********** customer service consultants. I placed and order(***7) and paid via Ebucks but forgot to complete the transaction... thus my order was cancelled ... fair enough ... but now they refuse to refund my ebucks. I was asked to contact payfast for the payment proof to be told by payfast that they dont deal with ebucks payments ... so I send all evidence of payment transaction but still they say there is no payment on their side ... so where did if magically disappear to ... I'm even providing a transaction invoice and still nothing ... so frustrating... alibi want to do is make my purchase!!!

Please employ competent people and return my damn ebucks