Takealot... *********** staff

I placed an order and unfortunately I wasn't home at the time the driver tried to deliver my order. The next day I made sure I was home as this was along awaited order. That morning I received an sms stating that a delivery attempt has failed as I wasn't home. I immediately called the contact centre because no driver was at my house. The agent Nazreen assured me the tracker shows driver was there and I wasn't home and my order was now cancelled by the driver as a 2nd failed delivery attempt. My surveillance actually proved that no driver was at my house. I logged a query on their website and was sent the driver location at the time of attempted deliver which was actually not my address. Now takealot has placed an order on my behalf and I have to wait 2 weeks for a delivery that they stuffed up. What incompetence. We are living in a world where companies just don't care about their customers. My goods should be at the delivery warehouse but told they have to order these items again. How does a driver have the right to cancel my order. And how does takealot just decide to place another on my behalf. I'm sure they won't respond to any reviews. None of the agents I dealt with even noticed that the driver was at the wrong address.