Takealot *********** customer service

Takealot customer continues to go down the toilet.

I sent in a simple query. They asked for details before they can assist which I came. They then came back and asked for the exact same details. I pointed out that I had already given it. It response they just ignored me. When I followed up they came back on a new thread and once again asked for the same details. I again explained that I had already given it. They called me a **** and asked for the details to be sent. I send a screen shot of the details in the original thread proving I had already submitted. They have ignored me ever since