Takealot incompetency

I ordered a item on the app on the 19 Nov 22 The order was scheduled to be delivered on the 21 Nov 22 however the order was "lost" so they rescheduled without any communication or apology for the inconvenience and delays and the second on was scheduled to arrive on the 27 Nov 23

The second on was also "lost" unfortunately and still no apology email for the inconsistency and they refusing to refund me that it's policy I canceled the order on arrivals But how will I cancel them when they not arrivaling at all I'm support unhappy with this service Sent them serval emails and countless telephone calls with no positive solution to my refund

Writing this on the 28 Nov and I haven't received my order or my refund