TAKEALOT incompetence and poor service

Where does one even begin when frustrated by poor service and an inability to resolve shortcomings.

I have attempted to purchase a 3 in 1 travel system through Takealot and twice the order was messed up. First attempt only the pram was delivered without the car chair. The item had to be returned and a refund processed. I then attempted again to order the same item, this time the car chair arrives but no pram.

Takealot have been unable to get this matter resolved and are now following the same approach of do you want a refund etc, when clearly I want the item. Can someone at Takealot please assess your incompetence and poor service delivery that i can order and receive the item i purchase. Hopefully this can be done before my little arrives.