TakeAlot incompetence and lack of responsibility to bad service

The worst service ever combine with incompetence,

My fitbit was still under 2year warranty and i returned them to the warehouse as per their instructions now where the issue comes in is as follows:

After i hounded them (which is unprofessional) about somebody collecting the correct accessaries , finally THEIR courier company came to collect them but to my surprise they returned the faulty fitbit two days later with no accessories and for almost 2 weeks not they cant locate my accessories and they want to know who came to collect and who told those people to collect,

What are the facts of the story - My accessories were collected and now they are missing while they were taken by Takealot courier team, how is this my fault again?

this is poor service and grossly ***********