TAKEALOT: IMPOSSIBLE TO APPEAL OR NEGOTIATE REFUSAL TO ACCEPT INCOMPATIBLE PRINTER CARTRIDGES

On 21 February 2020 I ordered two Samsung 101S Black Toner Cartridges for my Samsung SCX-3405FW 3-in-1 Mono Printer from Takealot

The order number is ***5. Each printer was charged R799.00 and the total payment for the two toners was R1598.00. See attached copy of order.

I did not use the toner cartridges until 17 March 2020, when the existing toner in my printer was depleted.

When I inserted one of the cartridges, it was rejected and the message from the printer was that is incompatible. It was only inserted into the printer, and not a single page could be printed from it.

I then compared the cartridge with the one depleted cartridge, it was clear that they look quite alike, but on closer inspection there was a clear difference.

Although Takealot has a policy of not accepting my request for a repayment, I think that it is very unfair to expect me to dish up R1598 for something I cannot use.

Firstly, their supplier is providing them with incompatible and unsuitable goods for the printer it is supposed to accommodate; and

Secondly their good name is also being compromised for selling goods that are not usable by your clients, and then expecting them me to pay up and smile R1598.

I am willing to negotiate with Takelaot to exchange the cartridges for a new HP Laser 135a 3-in-1 Mono laser printer. I am quite willing to top up the difference.

I am a regular client and expect a little sympathy from Takelaot.

The problem is that I find it impossible to comunicate with them since there is no provision in their complaints/return/refund option to state my case