Takealot Illogical Return Policy

I bought a Gizzu Portable Power Station last year mainly to watch tv during load shedding.

I paid R8200 for this device, it worked on the tv for about 4 months but could still power my laptop and a light, but not the tv during loadshedding.

I returned the item for repair and it took 41 days before it was returned with the wrong chargers.

In the meantime I had to spend another R4k on a small back up device to cover me during the 41 days it was away as there are no loan devices available during the repair period.

The Gizzu was returned with the wrong chargers, it still does not work on the tv, but with stage 6 for the last few weeks it is useful as it can power my laptop, wifi and a light. An extremely expensive laptop charger,

I do feel ********** that the GIzzu will not work on the tv even though that is why I bought it, but it supports my laptop and wifi, but I do need the correct charger.

When I asked Takelot to deliver the correct charger and take away the ones delivered (I am currently using my laptop power pack with one of the charger ends to charge the Gizzu) I was told to log a return.

Surely there is a way to get the correct charger from the supplier, deliver it and pick up the odd chargers that came with the device?

Where is the logic and customer service ?