Takealot Ignoring Refund Request, Forcing Redelivery and Blaming Damage

I am extremely disappointed with Takealot’s handling of my return for order #***. I requested a refund and followed the proper process. Instead of responding to my email (sent yesterday), Takealot ignored me and today they attempted to redeliver the same item, which I clearly do not want. To make matters worse, I was told that the microwave was “damaged” by me, which is completely untrue. When the item was collected, I specifically asked the delivery driver to inspect it, but he said it wasn’t necessary. If any damage occurred, it could very well have happened on Takealot’s side during handling, not mine. Takealot’s refusal to acknowledge my complaint and their attempt to force redelivery instead of processing a refund is unacceptable and in direct conflict with my consumer rights.